Looked after, for the long term
Every home we complete comes with a relationship that continues — reactive support that's always at the end of the phone, at no cost, exactly as our clients have always known it. For those who want more, Care adds a proactive layer that looks after the system so you don't have to.
Care that fits the relationship
Every Galactica Innovation client is looked after as standard. When you'd like us to take the system off your hands entirely, Active steps in.
We're here when you need us.
The relationship every client has always had with us, now named and made explicit. Reactive support for the systems we designed and integrated — always at the end of the phone, at no cost.
- Direct line to the team that built your system
- Reactive support across everything we installed and integrated
- The people who know your home, not a call centre
- Included with every Galactica Innovation project
We look after the system so you don't have to think about it.
A proactive layer for clients who would rather never notice their technology at all. We monitor your system remotely, resolve issues before they reach you, and keep everything current — a considered choice, above the support you already receive.
- Everything in Essential, as the foundation
- Remote monitoring — faults caught and resolved before you notice
- Scheduled health visits on a guaranteed cadence
- A defined response commitment and priority handling
- Firmware, configuration and hardware kept current
Not a Galactica system — yet
Inherited a system someone else installed?
Not every home we look after began with us. If your smart-home or AV system was installed by another firm — and isn't performing as it should — we offer a standalone Health Check: a thorough assessment of what you have, and a clear picture of what it would take to bring it to the Galactica standard.
It's a separate service, not part of Galactica Care — a considered first step for homeowners who suspect their technology could be doing far more, far more reliably.
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AssessWe survey the installed system, its configuration and its condition — and identify where it falls short.
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ServiceWhere we safely can, we resolve immediate issues and restore the system to reliable working order.
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AdviseYou receive a documented path to the Galactica standard — what to keep, what to replace, and what it would take.
We assess and service the system as we find it, but cannot warrant work we did not design or install. Any assessment sets out the limits of what we can stand behind before a full Galactica installation.
Whole-home Galactica Care
More than one Galactica system in your home?
When your whole estate is looked after by Galactica, everything can come together under a single whole-home agreement — one contract, one relationship, one team accountable for all of it.
Care that lasts
Let's talk about looking after your home
Whether you're already part of the Galactica family or have a system you'd like us to assess, we'd be glad to discuss how best to care for it — for the long term.
Inquire for a private briefing